This Shipping & Delivery Policy is part of our Terms and Conditions (“Terms”) and should be therefore read alongside our main Terms: https://fenncollection.ae/terms-and-conditions/.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.
Free Shipping
We offer free shipping on all orders.
Delivery date: We will send the express within 3~7 working days. Expected delivery in 7-15 days.
After we receive your order, we will notify you of the relevant logistics tracking information via email and WhatsApp SMS.
Our delivery area
We offer international shipping to the following countries:
- Saudi Arabia
- United Arab Emirates
- Kuwait
- Oman
- Qatar
- Bahrain
- Turkey
- Jordan
Free shipping is valid on international orders, But only in Asia. We do not ship to: Africa.
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
ARE THERE OTHER SHIPPING RESTRICTIONS?
We cannot ship items that are prohibited by laws and regulations, such as illegal and live animals.
WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy: https://fenncollection.ae/refund-and-return-policy/.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
- [email protected]
- +86 13425075090
- Online contact form: https://fenncollection.ae/contact-us/
